Terms and Conditions of Use

Welcome to Motocrossity. Below, we outline the terms and conditions applicable to the use of our services and purchases made through our platform. By making a purchase or using our services, you agree to these terms and conditions.

Motocrossity accepts the following payment methods for the purchase of riding sessions and services:

• Credit card, debit card or Bizum: through our website.

• Riding sessions can be purchased up to 30 days in advance.
• Refunds are allowed up to 3 days before the scheduled session.
• After this period, the amount will not be refunded, but the session date can be rescheduled to another available date.

As these are online orders, you will receive your booking confirmation along with a QR code by email, which you should bring to our center.

The purchase of riding sessions is made through the Racefacer platform. Simple, intuitive, and 100% secure.

• Every participant (rider) must sign our safety agreement before participating:

  • Those over 16 years old can sign by themselves.

  • Those under 16 years old must present the agreement signed by an adult.

  • The safety agreement will be sent along with the confirmation email and can also be signed directly at the track.

• Participants must arrive at the venue at least 30 minutes in advance of their scheduled session time.
• If a participant arrives less than 15 minutes in advance, there is a risk of losing the session without the right to a refund.

• The Motocrossity marshal has the final say on who can ride the bikes, based on the participant’s experience, balance, and skills.
• The marshal is authorized to deny access to the bike if the participant does not meet the minimum safety requirements.
  • In these cases, the session fee will not be refunded.
  • As compensation, a special discount will be offered for an introductory session.

Of course, no problem—just add the quantity you want to purchase to the shopping cart.

• If a participant is not in a condition to ride due to substance use, or exhibits unsafe riding:
  • They will be removed from the bike immediately.
  • The session fee will not be refunded.

• Participants are responsible for following all instructions provided by Motocrossity staff to ensure their own safety and that of others.
• The use of safety equipment provided by the track is mandatory

The website uses information security techniques that are generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all aimed at preventing unauthorized access to data and potential theft. To achieve these purposes, the user/client agrees that the provider may obtain data for the purpose of authenticating access controls.

At motocrossity.com, we guarantee that every transaction is 100% secure. All purchases made on our website are backed by the secure server of the bank Banco BBVA, ensuring that your data is protected and encrypted with the most advanced technology. Therefore, it is much safer to send your data to the bank’s Secure Server than to pay at a gas station, restaurant, etc.

Banco BBVA’s payment gateway is compatible with the new secure online payment protocols introduced by Visa and Mastercard.

3D Secure is the safest credit card payment system because it can authenticate the cardholder, ensuring that the customer using a card number is indeed the rightful owner. This is done through a secret key provided by your bank, which only you will know. In most cases, this key can be requested online. For more information, you can consult your bank’s website or contact them directly.

Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special key to make online purchases, which must be provided by the card-issuing financial institution, referencing the requirement to have the 3D Secure virtual key. We recommend using this 3D Secure system, as it ensures that only you can make purchases with the card, making fraudulent use online impossible and guaranteeing the total security of transactions.